Retail Mobile Tech & Customer Support Specialist

Comcast; Baytown (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support store operations, activate mobile devices, educate customers, and resolve technical issues. You will help with account security, device exchanges, and in-store upsells while maintaining a clean and welcoming environment.

The role emphasizes customer service, teamwork, and the ability to explain complex tech in simple terms. Prior retail experience is a plus; strong communication and problem-solving are essential.

Qualifications

• High School Diploma or GED required.
• 0-2 years relevant work experience preferred.

Responsibilities

• Activate mobile devices and educate customers on features.
• Troubleshoot and resolve device or service issues for customers.
• Assist customers with account security, transfers, and device replacements.
• Process returns or exchanges in accordance with store policies.
• Identify upsell opportunities for accessories or add-ons to enhance customer experience.
• Maintain clean, organized store and ensure product accessibility for customers.

Skills

Customer Focus

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support store operations, activate mobile devices, educate customers, and resolve technical issues. You will help with account security, device exchanges, and in-store upsells while maintaining a clean and welcoming environment.

The role emphasizes customer service, teamwork, and the ability to explain complex tech in simple terms. Prior retail experience is a plus; strong communication and problem-solving are essential.