Retail Mobile Tech & Customer Experience Specialist

Comcast Corporation; Germantown (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

Comcast Corporation in Germantown, TN is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactional activities. You will handle mobile activations, customer education, troubleshooting, and escalations while helping keep the store clean, organized, and welcoming.

The role emphasizes a white-glove approach to activation, device setup, and upsell opportunities, with opportunities to grow through

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Strong communication and customer service skills.

Responsibilities

• Activate devices and assist with BYOD setup.
• Educate customers on devices, accessories and features.
• Troubleshoot basic issues and support escalations.
• Assist with transactions, returns and inventory presentation.

Skills

Communication

Customer-Focused

Problem Solving

Teamwork

Technical Knowledge

Resilience

Self Motivation

Professional Integrity

Workplace Organization

Critical Thinking

Education

High School Diploma / GED

Job description

Comcast Corporation in Germantown, TN is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactional activities. You will handle mobile activations, customer education, troubleshooting, and escalations while helping keep the store clean, organized, and welcoming.

The role emphasizes a white-glove approach to activation, device setup, and upsell opportunities, with opportunities to grow through