Retail Mobile Activation Specialist

Comcast Technology Solutions; Germantown (TN); On-site; USD 19,000 - 23,000; Full time

Job summary

Comcast is hiring a Retail Service Associate in Germantown, TN. You will support the store team with mobile activations, troubleshooting, and customer education while ensuring a clean, organized environment. This role emphasizes device setup, account protection, and high-quality customer experiences.

Responsibilities include assisting with on-demand deliveries, upselling accessories, and maintaining product placement. This is a full-time, on-site position with base pay and potential bonuses.

Qualifications

• 0-2 years of relevant retail or customer service experience.
• High School Diploma or GED required.
• Strong communication and problem-solving abilities; customer-focused mindset.

Responsibilities

• Activate devices and educate customers on BYOD and accessories.
• Troubleshoot, escalate and resolve device or account issues.
• Assist with activations, transfers, and onboarding of customers.
• Support on-demand deliveries, upsell accessories, and maintain store presentation.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is hiring a Retail Service Associate in Germantown, TN. You will support the store team with mobile activations, troubleshooting, and customer education while ensuring a clean, organized environment. This role emphasizes device setup, account protection, and high-quality customer experiences.

Responsibilities include assisting with on-demand deliveries, upselling accessories, and maintaining product placement. This is a full-time, on-site position with base pay and potential bonuses.