Mobile Tech Specialist - Activation & Support

Comcast; Muskegon (MI); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support store teams in delivering best-in-class customer experiences across mobile, operational, and transactional activities. You will activate devices, educate customers, troubleshoot issues, and assist with warranty and exchanges in a fast-paced retail environment.

The role emphasizes customer service, device knowledge, and upsell opportunities to enhance the customer journey while maintaining store standards and operational excellence.

Qualifications

• Customer-focused approach to in-store interactions.
• Strong communication and problem-solving skills.
• Familiarity with mobile devices and services is a plus.

Responsibilities

• Activate devices and educate customers on activation and setup.
• Assist with BYOD activation and device education.
• Troubleshoot basic device issues and guide customers through security steps.
• Process returns or exchanges per store policies and assist with warranty claims.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to support store teams in delivering best-in-class customer experiences across mobile, operational, and transactional activities. You will activate devices, educate customers, troubleshoot issues, and assist with warranty and exchanges in a fast-paced retail environment.

The role emphasizes customer service, device knowledge, and upsell opportunities to enhance the customer journey while maintaining store standards and operational excellence.