Mobile Retail Specialist — Activate, Educate & Delight

Comcast Advertising; Germantown (TN); On-site; USD 19,000 - 23,000; Full time

Job summary

Comcast Advertising in Germantown, TN is hiring a Retail Service Associate to join the store team. You will support mobile activations, educate customers on devices, assist with account security, and help with in-store operations to deliver a best-in-class customer experience.

You’ll handle device setups, troubleshooting, and add-ons upsell while keeping counters and walkways tidy. A positive attitude and tech curiosity are essential.

Qualifications

• High School Diploma / GED required.
• 0-2 years relevant work experience.
• Equal opportunity employer statement.

Responsibilities

• Provide white-glove mobile activations and educate customers.
• Troubleshoot device or account issues and assist with security.
• Process returns/exchanges per policy and maintain store standards.
• Fulfill on-demand deliveries and upsell accessories or add-ons.
• Keep counters, devices, and walkways clean and accessible.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising in Germantown, TN is hiring a Retail Service Associate to join the store team. You will support mobile activations, educate customers on devices, assist with account security, and help with in-store operations to deliver a best-in-class customer experience.

You’ll handle device setups, troubleshooting, and add-ons upsell while keeping counters and walkways tidy. A positive attitude and tech curiosity are essential.