In-Store Mobile Tech Advisor

T-Mobile; Little Rock (AR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Transit Discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions and guide shoppers through their journey.

Success is measured by customer satisfaction, product knowledge and effective use of digital tools. The role includes on-the-job training with additional pay incentives and access to a broad benefits package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Passionate about helping customers and strong communication.
• Ability to learn and use digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales experience

Communication

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions and guide shoppers through their journey.

Success is measured by customer satisfaction, product knowledge and effective use of digital tools. The role includes on-the-job training with additional pay incentives and access to a broad benefits package.