Mobile Tech & Customer Experience Associate

T-MOBILE USA, Inc.; Madison (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Paid time off and holidays

Discounts on mobile service & home Wi‑

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and engage customers with technology and service needs.

The role emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey in a fast-paced environment. Key responsibilities include delivering personalized technology solutions, using digital tools to explain plans, and completing training on retail processes and wireless innovations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Engaging People

Multitasking

Teamwork Orientation

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and engage customers with technology and service needs.

The role emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey in a fast-paced environment. Key responsibilities include delivering personalized technology solutions, using digital tools to explain plans, and completing training on retail processes and wireless innovations.