Mobile Tech Retail Advisor — Growth & Stock

T-MOBILE USA, Inc.; Paramus (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Stock Grants

Paid Time Off

Employee Discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment, building product knowledge and guiding shoppers through their journey.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with success measured by customer satisfaction and product mastery. Training provided with growth opportunities and benefits.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment, building product knowledge and guiding shoppers through their journey.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with success measured by customer satisfaction and product mastery. Training provided with growth opportunities and benefits.