In-Store Mobile Tech Advisor

T-Mobile; Saint Cloud (MN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting. You will demonstrate technology solutions, build product knowledge, and guide customers through their shopping journey, expanding digital-tool usage and service-plan recommendations.

This role emphasizes customer interaction, sales proficiency, and teamwork, with comprehensive benefits and pathways to advancement within a supportive One Team culture.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service or sales in retail preferred.
• Ability to develop product knowledge and assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting. You will demonstrate technology solutions, build product knowledge, and guide customers through their shopping journey, expanding digital-tool usage and service-plan recommendations.

This role emphasizes customer interaction, sales proficiency, and teamwork, with comprehensive benefits and pathways to advancement within a supportive One Team culture.