Mobile Tech Advisor: Customer-Focused Sales

T-MOBILE USA, Inc.; California (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations and engage customers with technology and service solutions.

You will build product knowledge, demonstrate plans and features, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations and engage customers with technology and service solutions.

You will build product knowledge, demonstrate plans and features, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.