Mobile Tech Retail Expert

T-MOBILE USA, Inc.; Lawrenceville (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage. Responsibilities include delivering personalized technology solutions, using digital tools to explain plans and coverage, and completing training to

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail setting preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

Engaging People

Change Agility

18+ Years

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage. Responsibilities include delivering personalized technology solutions, using digital tools to explain plans and coverage, and completing training to