Retail Mobile Specialist: Activation & Support

Comcast Advertising; Baytown (TX); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Comcast Advertising's Xfinity Retail team in Baytown, TX is seeking a Retail Service Associate to help customers with activations, education, and troubleshooting of mobile devices and services.

You will keep the store clean and organized, assist with transactions, exchanges, and returns, and support merchandising and on-demand deliveries while identifying opportunities to upsell accessories that enhance the customer experience.

Qualifications

• Excellent communication and customer service skills.
• Willingness to learn product basics and sell options.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Assist customers with mobile activations, education, and troubleshooting.
• Support store operations, merchandising, and check-in.
• Process exchanges and returns in compliance with policy.
• Upsell accessories and digital options to drive revenue.
• Maintain clean, working devices and store environment.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising's Xfinity Retail team in Baytown, TX is seeking a Retail Service Associate to help customers with activations, education, and troubleshooting of mobile devices and services.

You will keep the store clean and organized, assist with transactions, exchanges, and returns, and support merchandising and on-demand deliveries while identifying opportunities to upsell accessories that enhance the customer experience.