Mobile Retail Specialist: Activation & Customer Tech Support

Comcast Advertising; Baytown (TX); On-site; USD 38,000 - 45,000; Full time

Job summary

The Comcast Advertising Baytown location is looking for a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactions.

You will activate devices, educate customers on BYOD and accessories, troubleshoot issues, and assist with on-demand deliveries and upsell opportunities while keeping the store clean and organized.

Qualifications

• High School Diploma or GED required.
• Strong communication and problem-solving skills.
• Customer-focused with initiative and teamwork.

Responsibilities

• Activate devices and educate customers on setup.
• Troubleshoot and resolve device or service issues.
• Assist with on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

The Comcast Advertising Baytown location is looking for a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactions.

You will activate devices, educate customers on BYOD and accessories, troubleshoot issues, and assist with on-demand deliveries and upsell opportunities while keeping the store clean and organized.