Mobile Retail Experience Specialist

Comcast (CC) of Willow Grove; Baytown (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Baytown, TX to support the store team by delivering a best-in-class customer experience across mobile, activation, education, and transactions. You will serve as a go-to technical and operational resource, guiding customers through activation, troubleshooting, and upsell opportunities while keeping the store clean, organized, and customer-friendly.

This role emphasizes teamwork, strong communication, and a proactive approach to problem solving in

Qualifications

• High school diploma or GED required.
• Strong communication and problem-solving skills.
• Customer-focused with professional integrity and teamwork.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot and escalate device or service issues.
• Maintain store cleanliness, merchandising and customer flow.
• Assist with on-demand deliveries and upsell opportunities.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Relevant Work Experience 0-2 Years

Job description

Comcast is seeking a Retail Service Associate in Baytown, TX to support the store team by delivering a best-in-class customer experience across mobile, activation, education, and transactions. You will serve as a go-to technical and operational resource, guiding customers through activation, troubleshooting, and upsell opportunities while keeping the store clean, organized, and customer-friendly.

This role emphasizes teamwork, strong communication, and a proactive approach to problem solving in