Mobile Retail Experience Specialist

Comcast Advertising; Pasadena (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Base pay: $18.56/hour

Job summary

Comcast Advertising's Xfinity Mobile Retail team in Pasadena, TX is seeking a friendly Retail Service Associate to deliver a best-in-class customer experience across mobile activations, education, and support.

The role focuses on activating devices, assisting with BYOD, processing exchanges, and upselling accessories while maintaining store cleanliness and operational excellence. Base pay starts at $18.56/hour plus bonus opportunities.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Effective communication and technical aptitude.

Responsibilities

• Activate and educate customers on devices and BYOD seamlessly.
• Troubleshoot device/service issues and assist with escalations.
• Process activations, returns, and exchanges per policy.
• Support on-demand deliveries, showroom upsell, and inventory cleanliness.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising's Xfinity Mobile Retail team in Pasadena, TX is seeking a friendly Retail Service Associate to deliver a best-in-class customer experience across mobile activations, education, and support.

The role focuses on activating devices, assisting with BYOD, processing exchanges, and upselling accessories while maintaining store cleanliness and operational excellence. Base pay starts at $18.56/hour plus bonus opportunities.