Mobile Retail Specialist – Activation & Support

Comcast; Wheaton (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Comcast's Wheaton Xfinity Retail Store is seeking a Retail Service Associate to deliver a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, enabling activation, education, troubleshooting, and escalations while keeping the store clean and inviting.

The role focuses on mobile activations, customer education, and on-demand deliveries, with responsibilities spanning support for device setups,

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Comcast equal opportunity employer statement.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Assist customers with transferring contacts, emails, and media.
• Provide password resets with appropriate credential verification.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.

Skills

Communication

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast's Wheaton Xfinity Retail Store is seeking a Retail Service Associate to deliver a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, enabling activation, education, troubleshooting, and escalations while keeping the store clean and inviting.

The role focuses on mobile activations, customer education, and on-demand deliveries, with responsibilities spanning support for device setups,