Retail Mobile Sales & Service Specialist

T-Mobile; Morris Plains (NJ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks upbeat team members who can deliver exceptional customer service and sales support in a fast-paced retail environment. You will help customers select devices and services, demonstrate features, and resolve questions using digital tools for network coverage and benefits.

The role emphasizes learning, teamwork, and a seamless customer experience while building loyalty and contributing to store goals. Training and incentives reinforce growth opportunities at T-Mobile.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

18+ years

US work authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks upbeat team members who can deliver exceptional customer service and sales support in a fast-paced retail environment. You will help customers select devices and services, demonstrate features, and resolve questions using digital tools for network coverage and benefits.

The role emphasizes learning, teamwork, and a seamless customer experience while building loyalty and contributing to store goals. Training and incentives reinforce growth opportunities at T-Mobile.