Mobile Sales & Service Specialist

T-Mobile; Chicago (IL); On-site; USD 54,415,000 - 59,237,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Job summary

T-Mobile USA is seeking a Retail Associate to support customers in a fast-paced store environment. You will help customers select, activate, and understand wireless solutions while building product knowledge and demonstrating features.

The role emphasizes customer service, collaboration across channels, and ongoing training. This position offers hourly pay with strong benefits, aligning with a culture that values growth and ownership.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.
• Ability to thrive in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

Engaging People

18+ years old

Education

High School Diploma

Job description

T-Mobile USA is seeking a Retail Associate to support customers in a fast-paced store environment. You will help customers select, activate, and understand wireless solutions while building product knowledge and demonstrating features.

The role emphasizes customer service, collaboration across channels, and ongoing training. This position offers hourly pay with strong benefits, aligning with a culture that values growth and ownership.