Mobile Tech Sales & Service Specialist

T-MOBILE USA, Inc.; Hamilton (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

T-Mobile USA, Inc. is recruiting for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

The position emphasizes building product knowledge, demonstrating technology solutions, and helping customers throughout their shopping journey. Training will develop skills in customer interaction, digital tools, and service plan recommendations.

Qualifications

• High school diploma or GED required.
• Experience in customer service or sales preferred in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is recruiting for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

The position emphasizes building product knowledge, demonstrating technology solutions, and helping customers throughout their shopping journey. Training will develop skills in customer interaction, digital tools, and service plan recommendations.