Retail Mobile Sales & Service Expert

T-MOBILE USA, Inc.; North Bergen (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Paid time off

Stock purchase plan

Job summary

T-Mobile USA, Inc. is hiring a Retail Mobile Associate to assist customers in a fast‑paced store environment. You will demonstrate devices and services, build relationships, and support team initiatives with effective communication and service delivery.

The role emphasizes training completion, product knowledge, and using digital tools to illustrate coverage and benefits while driving sales and customer loyalty.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to build knowledge of products, services, systems and processes.
• Engage customers by exploring needs and providing hands-on demonstrations.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Retail Mobile Associate to assist customers in a fast‑paced store environment. You will demonstrate devices and services, build relationships, and support team initiatives with effective communication and service delivery.

The role emphasizes training completion, product knowledge, and using digital tools to illustrate coverage and benefits while driving sales and customer loyalty.