Mobile Retail Sales Expert

T-MOBILE USA, Inc.; Foley (AL); On-site; USD 51,577,000 - 65,904,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Medical, dental and vision insurance

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will demonstrate network features, explain service plans, and guide customers through their shopping journey, while building product knowledge and using digital tools.

The role emphasizes customer interaction, problem solving, and teamwork, with on-the-job training, competitive hourly pay, and opportunities for bonuses and stock rewards as part of Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will demonstrate network features, explain service plans, and guide customers through their shopping journey, while building product knowledge and using digital tools.

The role emphasizes customer interaction, problem solving, and teamwork, with on-the-job training, competitive hourly pay, and opportunities for bonuses and stock rewards as part of Total Rewards.