Mobile Tech & Retail Sales Specialist

T-MOBILE USA, Inc.; Thomaston (ME); On-site; USD 57,308,000 - 82,105,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, helping them explore technology and service plans while building product knowledge.

You will demonstrate devices and features, guide customers through their shopping journey, and complete required training to stay current on retail processes and wireless innovations. The role includes comprehensive benefits, stock grants, and growth opportunities.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Proven communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, helping them explore technology and service plans while building product knowledge.

You will demonstrate devices and features, guide customers through their shopping journey, and complete required training to stay current on retail processes and wireless innovations. The role includes comprehensive benefits, stock grants, and growth opportunities.