Retail Mobile Expert — Tech Solutions & Customer Care

T-MOBILE USA, Inc.; North Carolina; In loco; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Descrizione del lavoro

T-Mobile USA, Inc. is hiring for a retail associate in North Carolina. The role focuses on helping customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding shoppers through their journey.

Training and career growth opportunities are emphasized. Employees engage with customers using digital tools, demonstrate plans and features, and aim to deliver an excellent customer experience across channels.

Competenze

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Mansioni

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conoscenze

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Formazione

High School Diploma/GED

Descrizione del lavoro

T-Mobile USA, Inc. is hiring for a retail associate in North Carolina. The role focuses on helping customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding shoppers through their journey.

Training and career growth opportunities are emphasized. Employees engage with customers using digital tools, demonstrate plans and features, and aim to deliver an excellent customer experience across channels.