Mobile Tech Sales Pro – Customer-Focused Retail

T-MOBILE USA, Inc.; North Wilkesboro (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

T-Mobile USA, Inc. in North Carolina seeks Mobile Associates to engage customers, demonstrate technology and service plans, and guide shoppers through their journey with confidence.

The role emphasizes building product knowledge, using digital tools, and delivering personalized solutions while growing skills in customer interaction and service delivery. Training and collaboration across channels are key for success.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in retail.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in North Carolina seeks Mobile Associates to engage customers, demonstrate technology and service plans, and guide shoppers through their journey with confidence.

The role emphasizes building product knowledge, using digital tools, and delivering personalized solutions while growing skills in customer interaction and service delivery. Training and collaboration across channels are key for success.