Mobile Expert: Tech Solutions & In-Store Sales

T-Mobile; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile in Charlotte, NC is hiring Mobile Associates to assist customers with technology and service solutions in a fast-paced retail setting. You’ll build product knowledge, demonstrate features, and guide customers through their shopping journey, developing skills in digital tools and service-plan recommendations.

The role emphasizes customer interaction, problem solving, and teamwork, with on-the-job training and opportunities for stock-based incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile in Charlotte, NC is hiring Mobile Associates to assist customers with technology and service solutions in a fast-paced retail setting. You’ll build product knowledge, demonstrate features, and guide customers through their shopping journey, developing skills in digital tools and service-plan recommendations.

The role emphasizes customer interaction, problem solving, and teamwork, with on-the-job training and opportunities for stock-based incentives.