Dynamic Mobile Retail Tech Specialist

T-MOBILE USA, Inc.; Montebello (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grants

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring to support its retail operations. The Mobile Associate role focuses on helping customers with their technology and service needs in a fast-paced environment, using digital tools to showcase network coverage and benefits.

You will build relationships, complete training, and contribute to a seamless shopping experience. The position emphasizes customer service, sales skills, and on-the-job demonstrations of devices and services.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Engaging People

Change Agility

Device Knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support its retail operations. The Mobile Associate role focuses on helping customers with their technology and service needs in a fast-paced environment, using digital tools to showcase network coverage and benefits.

You will build relationships, complete training, and contribute to a seamless shopping experience. The position emphasizes customer service, sales skills, and on-the-job demonstrations of devices and services.