Mobile Expert: Tech-Savvy Retail Sales Pro

T-MOBILE USA, Inc.; West Burlington (IA); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations, engaging customers and helping them understand network coverage, plans, and devices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. The role emphasizes customer service, problem solving, and teamwork, with on-the-job training and opportunities to earn incentives and stock grants.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations, engaging customers and helping them understand network coverage, plans, and devices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. The role emphasizes customer service, problem solving, and teamwork, with on-the-job training and opportunities to earn incentives and stock grants.