Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Vista (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, engaging customers and guiding their device and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits, and complete training to stay current on products. This role offers base pay with training pay, incentives, stock opportunities, and comprehensive benefits; you’ll join a team that emphasizes growth and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, engaging customers and guiding their device and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits, and complete training to stay current on products. This role offers base pay with training pay, incentives, stock opportunities, and comprehensive benefits; you’ll join a team that emphasizes growth and