Mobile Retail Pro: Tech Sales & Customer Experience

T-Mobile US Inc.; La Mesa (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience across channels. Competitive benefits and advancement opportunities are available as part of our Total Rewards program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months Customer Service/Sales Experience (Preferred)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience across channels. Competitive benefits and advancement opportunities are available as part of our Total Rewards program.