Mobile Retail Expert — Tech Solutions & Service

T-Mobile US Inc.; Howell Township (NJ); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

12 paid holidays

Tuition assistance

College coaching

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced store setting. You’ll build product knowledge, demonstrate solutions, and assist customers along their shopping journey.

The role values clear communication, teamwork, and smart use of digital tools to explain coverage and plans. Training is provided, with hourly pay of $19.50–$20, training pay, and eligibility for incentives

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience, Retail environment

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced store setting. You’ll build product knowledge, demonstrate solutions, and assist customers along their shopping journey.

The role values clear communication, teamwork, and smart use of digital tools to explain coverage and plans. Training is provided, with hourly pay of $19.50–$20, training pay, and eligibility for incentives