Mobile Sales Expert - Tech & Customer Experience

T-Mobile US Inc.; New York (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, with training provided. The role emphasizes customer service, digital tool usage, and teamwork, with performance rewarded by base pay, incentives, and benefits.

Qualifications

• High School Diploma/GED is required.
• At least 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Change Agility

Engaging People

Multitasking

Customer Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, with training provided. The role emphasizes customer service, digital tool usage, and teamwork, with performance rewarded by base pay, incentives, and benefits.