Mobile Expert: Tech-Sales & Customer Experience

T-Mobile; New York (NY); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off and holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers, explaining network coverage and service plans, and helping shoppers compare technology solutions.

The role includes on-the-job training, collaboration across channels, and opportunities for growth, with competitive pay and a clear path to advancement within the Mobile Expert role and annual incentives.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in retail (Preferred).
• Legally allowed to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers, explaining network coverage and service plans, and helping shoppers compare technology solutions.

The role includes on-the-job training, collaboration across channels, and opportunities for growth, with competitive pay and a clear path to advancement within the Mobile Expert role and annual incentives.