Retail Mobile Expert — Bilingual Spanish Preferred

T-Mobile; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and Holidays

Paid parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and helping them find personalized technology and service solutions.

You will use digital tools to show network coverage and benefits, complete required training, and contribute to a seamless customer experience. The role emphasizes building relationships, learning products and processes, and delivering hands-on demonstrations.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and helping them find personalized technology and service solutions.

You will use digital tools to show network coverage and benefits, complete required training, and contribute to a seamless customer experience. The role emphasizes building relationships, learning products and processes, and delivering hands-on demonstrations.