Bilingual Mobile Expert — Customer Tech & Sales

T-MOBILE USA, Inc.; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Employee Stock Grants

Paid Time Off

Paid Holidays

Parental Leave

Commuter Benefits

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate devices and services, and build personal connections to tailor technology and plan solutions.

Training and product knowledge are key as you navigate digital tools to show coverage and benefits. The role emphasizes customer service, sales skills, and teamwork, with on-the-job training and potential earnings that reflect base pay plus incentives, stock

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate devices and services, and build personal connections to tailor technology and plan solutions.

Training and product knowledge are key as you navigate digital tools to show coverage and benefits. The role emphasizes customer service, sales skills, and teamwork, with on-the-job training and potential earnings that reflect base pay plus incentives, stock