Bilingual Mobile Expert: Customer & Tech Solutions

T-Mobile; Village of Patchogue (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Flexible spending account

Discounts on mobile service and home인터

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build customer relationships, demonstrate products, and participate in ongoing training to ensure a seamless experience.

This role emphasizes bilingual communication and effective use of digital tools to showcase coverage and benefits. The position involves customer engagement, hands-on demonstrations, and a pathway to the Mobile

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Fluent in English and Spanish.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems and processes.
• Engage customers by exploring their needs and providing hands-on demonstrations.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Fluent in English

Fluent in Spanish

Legal to work in US

Age >= 18

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build customer relationships, demonstrate products, and participate in ongoing training to ensure a seamless experience.

This role emphasizes bilingual communication and effective use of digital tools to showcase coverage and benefits. The position involves customer engagement, hands-on demonstrations, and a pathway to the Mobile