Bilingual Mobile Expert — Tech & Service Solutions

T-Mobile; Fargo (ND); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate devices and service plans, and provide guidance throughout the shopping journey. You will build product knowledge, use digital tools, and contribute to a high-quality customer experience in a fast-paced environment.

The role emphasizes customer interaction, learning retail processes, and teamwork across channels. Benefits include comprehensive coverage and growth opportunities within a supportive, inclusive culture.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Use digital tools to demonstrate network coverage and plan features.
• Complete required training on retail processes and wireless technology innovations.
• Collaborate with colleagues to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Customer advocacy

Competitive drive

Team collaboration

Customer needs balancing

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate devices and service plans, and provide guidance throughout the shopping journey. You will build product knowledge, use digital tools, and contribute to a high-quality customer experience in a fast-paced environment.

The role emphasizes customer interaction, learning retail processes, and teamwork across channels. Benefits include comprehensive coverage and growth opportunities within a supportive, inclusive culture.