Bilingual Mobile Advisor – Spanish

tmobile; Bel Air (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Mobile service discounts

Home internet discounts

Pet insurance

Commuter programs

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers and facilitate technology and service needs in a fast-paced environment.

You will build customer relationships, demonstrate network benefits, and deliver personalized device solutions through hands-on demonstrations and proactive problem solving. The role emphasizes training completion, effective use of digital tools, and collaboration with team members to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Fluent in English and Spanish.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Bilingual English & Spanish

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers and facilitate technology and service needs in a fast-paced environment.

You will build customer relationships, demonstrate network benefits, and deliver personalized device solutions through hands-on demonstrations and proactive problem solving. The role emphasizes training completion, effective use of digital tools, and collaboration with team members to ensure a seamless customer experience.