Bilingual Mobile Expert – Tech & Customer Sales

T-MOBILE USA, Inc.; Orange Park (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Employee stock grants

Paid time off and holidays

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations and help customers with devices, plans, and services. You will use digital tools to illustrate coverage and benefits, learn products, and build lasting customer relationships in a fast-paced environment.

The role emphasizes customer service, sales, and training completion to ensure a seamless customer experience and loyalty across store teams.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations and help customers with devices, plans, and services. You will use digital tools to illustrate coverage and benefits, learn products, and build lasting customer relationships in a fast-paced environment.

The role emphasizes customer service, sales, and training completion to ensure a seamless customer experience and loyalty across store teams.