Mobile Expert - Tech-Savvy Retail Sales

T-Mobile US Inc.; Nashua (NH); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, helping them choose technology and service solutions.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while sharpening skills in customer interaction and digital tool usage. You will complete training on retail processes and wireless technology, collaborate with teammates across channels, and contribute to a superior customer

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Must be able to adapt to changing situations and learn quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, helping them choose technology and service solutions.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while sharpening skills in customer interaction and digital tool usage. You will complete training on retail processes and wireless technology, collaborate with teammates across channels, and contribute to a superior customer