Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; San Juan Capistrano (CA); Vor Ort; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Commuter benefits

Mobile service discounts

Zusammenfassung

T-Mobile USA, Inc. in the United States is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, honing skills in customer interaction and digital tool usage. The role emphasizes service-plan recommendations and achieving customer satisfaction through effective problem solving, collaboration, and daily training.

Qualifikationen

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Ability to use digital tools and learn product features.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Kenntnisse

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. in the United States is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, honing skills in customer interaction and digital tool usage. The role emphasizes service-plan recommendations and achieving customer satisfaction through effective problem solving, collaboration, and daily training.