Mobile Experience Specialist

Comcast; Washington (District of Columbia); On-site; USD 23,000 - 33,000; Part time

Job summary

Comcast is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, activation, education, and support. You will handle activations, troubleshoot issues, and assist with transactions while maintaining a clean, welcoming store environment.

You will guide customers through device setup, transfers, and add-ons, and escalate complex issues when needed.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Comcast is an equal opportunity employer.

Responsibilities

• Provide a white-glove experience activating new devices.
• Troubleshoot device or service issues.
• Assist with transferring contacts, emails, and media.
• Process returns or exchanges.
• Ensure store areas are clean, accessible, and well merchandised.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, activation, education, and support. You will handle activations, troubleshoot issues, and assist with transactions while maintaining a clean, welcoming store environment.

You will guide customers through device setup, transfers, and add-ons, and escalate complex issues when needed.