Mobile Experience Specialist

Comcast; Algonquin (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience for mobile products and services. You will activate devices, assist with setup, and guide customers through connectivity options while maintaining a clean, functional store environment.

You will troubleshoot complex issues, secure accounts, and assist with returns, exchanges, and warranties.

Qualifications

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.

Responsibilities

• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Assist customers with transferring contacts, emails, and media.
• Provide password resets with appropriate credential verification.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience for mobile products and services. You will activate devices, assist with setup, and guide customers through connectivity options while maintaining a clean, functional store environment.

You will troubleshoot complex issues, secure accounts, and assist with returns, exchanges, and warranties.