Retail Mobile Activation & Support Specialist

Comcast; San Rafael (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support store teams with mobile activations, education, and customer service. You will help customers activate devices, set up connectivity, and troubleshoot issues, while promoting accessories and upsell opportunities.

The role emphasizes delivering a best-in-class experience, maintaining store standards, and collaborating with team members to drive results and customer satisfaction.

Qualifications

• High school diploma or GED required.
• 0–2 years of relevant work experience.
• Strong customer service and communication skills.

Responsibilities

• Provide a white-glove retail experience for mobile activations and education.
• Assist with activations, device setup, and troubleshooting.
• Educate customers on accessories and upsell opportunities.
• Handle escalations and ensure a smooth customer experience.
• Support store operations, inventory, and merchandising.

Skills

Customer-focused

Workplace organization

Teamwork

Technical knowledge

Communication

Problem solving

Resilience

Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate to support store teams with mobile activations, education, and customer service. You will help customers activate devices, set up connectivity, and troubleshoot issues, while promoting accessories and upsell opportunities.

The role emphasizes delivering a best-in-class experience, maintaining store standards, and collaborating with team members to drive results and customer satisfaction.