Mobile Retail Expert: Tech, Activation & Customer Care

Comcast Resume; Westminster (CO); Vor Ort; USD 22.000 - 31.000; Vollzeit

Zusammenfassung

Comcast is seeking a Mobile Retail Service Associate to support store teams with a best-in-class customer experience across mobile products and services. You will assist with activations, education, troubleshooting, and escalations while helping keep the store environment clean and organized.

You will guide customers through device setup, SIM/eSIM activation, and accessory upsells, while resolving complex issues and ensuring a smooth handoff to next steps.

Qualifikationen

• High School Diploma or GED required.
• 0-2 years of work experience in customer service or sales.
• Strong communications and problem-solving skills preferred.

Aufgaben

• Activate new devices or BYOD, educate customers, and demonstrate features.
• Troubleshoot and resolve device or service issues for customers.
• Assist with SIM/eSIM activation, account security, and replacements.
• Support store operations, upsell accessories, and ensure a clean environment.

Kenntnisse

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Ausbildung

High School Diploma / GED

Jobbeschreibung

Comcast is seeking a Mobile Retail Service Associate to support store teams with a best-in-class customer experience across mobile products and services. You will assist with activations, education, troubleshooting, and escalations while helping keep the store environment clean and organized.

You will guide customers through device setup, SIM/eSIM activation, and accessory upsells, while resolving complex issues and ensuring a smooth handoff to next steps.