Mobile Activation & Customer Experience Specialist

Comcast; League City (TX); Presencial; USD 45 238 000 - 61 223 000; Tempo integral

Resumo da oferta

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean, efficient store environment and provide exceptional customer support for mobile.

You will handle activations, education, troubleshooting, and escalations while assisting with priorities to leave customers confident and excited about

Qualificações

• Customer-focused approach to assist customers and resolve issues.
• Awareness of devices and Comcast products.
• Ability to operate in a high-volume retail environment.

Responsabilidades

• Assist with mobile activations and customer education.
• Troubleshoot basic device and service issues.
• Assist with onboarding customer accounts and credential recovery.
• Maintain store cleanliness and merchandising.
• Upsell accessories and add-ons.
• Process returns and exchanges per policy.

Conhecimentos

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Communication

Resilience

Critical Thinking

Problem Solving

Professional Integrity

Formação académica

High School Diploma / GED

Descrição da oferta de emprego

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean, efficient store environment and provide exceptional customer support for mobile.

You will handle activations, education, troubleshooting, and escalations while assisting with priorities to leave customers confident and excited about