Mobile Experience Specialist

Comcast; Pasadena (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations and transactions. You will act as a go-to technical and operational resource, helping customers with activations, education, troubleshooting and account security.

Responsibilities include guiding customers through device setup, assisting with BYOD activations, processing returns, and upselling accessories to enhance the Comcast experience.

Qualifications

• High School Diploma or GED required.
• 0-2 years relevant work experience.
• Excellent customer service and communication skills.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers with transferring contacts, emails, and media.
• Activate and configure SIM or eSIM for device connectivity.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On-Demand Delivery, BAPIS & XM Upsell: fulfill on-demand deliveries and upsell accessories.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations and transactions. You will act as a go-to technical and operational resource, helping customers with activations, education, troubleshooting and account security.

Responsibilities include guiding customers through device setup, assisting with BYOD activations, processing returns, and upselling accessories to enhance the Comcast experience.