Retail Mobile Activation & Support Specialist

Comcast; Rockford (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Rockford, IL to support store teams in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will activate devices, educate customers, and troubleshoot issues while driving incremental revenue through accessories and add-ons.

You will act as a go-to technical and operational resource, ensuring a clean, welcoming store environment and confident customers leaving with Comcast products and

Qualifications

• 0-2 years of relevant work experience.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Activate and configure SIM or eSIM for device connectivity.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate in Rockford, IL to support store teams in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will activate devices, educate customers, and troubleshoot issues while driving incremental revenue through accessories and add-ons.

You will act as a go-to technical and operational resource, ensuring a clean, welcoming store environment and confident customers leaving with Comcast products and