Mobile Activation & Customer Experience Specialist

Comcast (CC) of Willow Grove; Naperville (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Comcast in Naperville is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to educate customers and resolve issues while driving add-on sales.

Role responsibilities include activating devices, guiding setup, troubleshooting, and maintaining a clean, organized store environment to ensure customers leave confident and

Qualifications

• High School Diploma / GED Certifications (if applicable).
• 0-2 Years of relevant work experience.

Responsibilities

• Activate mobile devices and educate customers on setup and features.
• Guide customers through tablet setup and connectivity options.
• Assist with activation and pairing of wearables for seamless use.
• Educate customers on accessories and add-ons to drive revenue.
• Troubleshoot device or service issues and escalate when needed.
• Assist customers with transferring contacts, emails, and media.
• Perform in-depth diagnostics and ensure a clean, accessible store environment.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast in Naperville is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to educate customers and resolve issues while driving add-on sales.

Role responsibilities include activating devices, guiding setup, troubleshooting, and maintaining a clean, organized store environment to ensure customers leave confident and