Mobile Tech Concierge — Device Setup & Support

Comcast Advertising; Rockford (IL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Comcast Advertising is seeking a Retail Service Associate in Rockford, IL to support mobile activations, customer education, and in-store operations. You will help customers set up devices, explain features, and assist with accessories while maintaining a clean, organized store environment.

The role emphasizes strong communication, problem solving, and teamwork to deliver a superior customer experience. Base pay starts at $17.05 per hour, with bonus opportunities and benefits, in a full-time

Qualifications

• 0-2 years of relevant work experience
• High School Diploma or GED required

Responsibilities

• Activate and educate customers on mobile devices and BYOD
• Guide customers through tablet setup and connectivity
• Assist with activation and pairing of devices
• Troubleshoot basic device or service issues and assist with escalations
• Assist with store operations, merchandising, and check-out processes

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising is seeking a Retail Service Associate in Rockford, IL to support mobile activations, customer education, and in-store operations. You will help customers set up devices, explain features, and assist with accessories while maintaining a clean, organized store environment.

The role emphasizes strong communication, problem solving, and teamwork to deliver a superior customer experience. Base pay starts at $17.05 per hour, with bonus opportunities and benefits, in a full-time