Mobile Device Experience Specialist

Comcast Corporation; Rockford (IL); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Comcast is hiring a Retail Service Associate in Rockford, IL to support the store team in delivering a best-in-class customer experience across mobile products and services.

The role involves mobile activations, education, troubleshooting, and assisting with store operations to ensure customers leave confident and excited about Comcast products. A High School Diploma or GED is required.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to troubleshoot basic device issues and explain tech concepts to customers.
• Comfort with guiding customers through setup, activation, and upsell opportunities.

Responsibilities

• Activate devices and BYOD services for customers.
• Guide tablet setup and connectivity options for users.
• Support activation and pairing of wearable devices and accessories.
• Educate customers on accessories and add-ons to enhance their experience.
• Troubleshoot and resolve device or service issues.
• Assist customers with account security, lost device recovery, and credential verification.
• Activate and configure SIM/eSIM for devices; perform diagnostics.
• Process returns or exchanges per policy and assist with warranty claims.
• Maintain clean, organized counters and walkways; assist with on-demand deliveries and pickups.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate in Rockford, IL to support the store team in delivering a best-in-class customer experience across mobile products and services.

The role involves mobile activations, education, troubleshooting, and assisting with store operations to ensure customers leave confident and excited about Comcast products. A High School Diploma or GED is required.